Privacy Policy

1. Company Information

2. Information We Collect

We collect information through multiple channels, including information you provide directly, information collected automatically, and information obtained from third parties.

A. Information You Provide Voluntarily

You may voluntarily provide information when you submit contact or inquiry forms; request information, quotes, pricing, availability, or reservations; book, inquire about, or participate in Services; communicate with us by email, phone, text message, social media, messaging applications, or other digital platforms; participate in promotions, influencer campaigns, media activities, giveaways, or events; or submit partnership, vendor, employment, media, or business inquiries.

Information may include your name, email address, telephone number, billing or contact details, travel dates, guest counts, age-confirmation information where relevant, pickup and drop-off locations, destination details, service interests, preferences, special requests, identification information when required by an operator or law, communications, feedback, and any other information you choose to provide.

B. Information Collected Automatically

When you access or use the Website, we and our service providers may automatically collect your IP address, device identifiers, browser type, operating system, language, screen resolution, pages viewed, links clicked, dates and times of access, referring and exit pages, approximate geographic location, network information, and information regarding Website performance and errors.

C. Information from Third Parties

We may receive information from marketing and advertising platforms, social media networks, analytics providers, payment processors, booking or reservation tools, aviation operators, marine operators, transportation providers, hospitality venues, concierge partners, event partners, photographers, influencers, affiliates, and other business partners. We may combine this information with information we otherwise maintain.

D. Sensitive and Special-Category Information

Please do not submit highly sensitive information through general Website forms unless specifically requested and reasonably necessary for a Service. Where a third-party operator requires identity, travel-document, medical, accessibility, or other sensitive information, that information may be collected directly by the operator under its own policies.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, local storage, analytics tools, session-replay or performance technologies, and similar tools to operate and secure the Website, remember preferences, understand usage, measure advertising, improve content, and deliver more relevant marketing.

You may control cookies through your browser or available consent tools. Blocking some cookies may affect Website functionality. Browser “Do Not Track” signals are not handled uniformly across the industry, and the Website may not respond to all such signals.

4. How We Use Information

We may use collected information to provide, coordinate, personalize, and manage Services; respond to inquiries; prepare quotes; verify requests; communicate changes, confirmations, instructions, and support information; facilitate aviation, marine, transportation, hospitality, nightlife, dining, lodging, security, entertainment, or lifestyle experiences; process payments through third parties; conduct marketing, advertising, promotions, and audience measurement; improve the Website and our operations; protect against fraud, abuse, unauthorized access, and security incidents; enforce agreements; maintain records; comply with law; and establish, exercise, or defend legal claims.

We may create aggregated, de-identified, or anonymized information and use it for lawful business, analytical, research, and operational purposes, provided it is not reasonably capable of identifying you.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we may process information because it is necessary to perform a contract or take steps at your request; because we have a legitimate business interest that is not overridden by your rights; because we must comply with legal obligations; or because you have provided consent. You may withdraw consent where applicable, but withdrawal does not affect prior lawful processing.

6. Disclosure of Information

A. Service Providers and Experience Partners

We may share information with vendors and partners that support or fulfill requested Services, including aviation and aircraft operators, charter brokers, marine and yacht operators, captains and crew, chauffeurs and transportation providers, hotels, restaurants, venues, security providers, concierge partners, payment processors, booking platforms, technology providers, website hosts, analytics vendors, marketing agencies, photographers, event producers, and professional advisers.

B. Legal and Regulatory Compliance

We may disclose information when we reasonably believe disclosure is required by law, regulation, subpoena, court order, legal process, governmental request, safety requirement, or an operator’s lawful compliance obligation.

C. Business Transfers

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, reorganization, bankruptcy, sale of assets, or similar business transaction.

D. Protection of Rights and Safety

We may disclose information to protect the rights, safety, property, security, reputation, or integrity of ILANDMIAMI, our users, clients, partners, operators, personnel, or others.

7. Payment Information

ILANDMIAMI does not intentionally store full payment-card numbers or online banking credentials. Payments may be handled by third-party processors, financial institutions, booking providers, or experience operators, each of which is subject to its own terms, privacy practices, fraud controls, and security procedures.

We are not responsible for a third party’s independent data-handling practices. You should review the applicable provider’s notices before submitting payment information.

8. Marketing, Text Messages, and Communications

By providing contact information, you authorize us to contact you regarding inquiries, requested Services, confirmations, updates, operational matters, promotions, events, and marketing initiatives, subject to applicable law.

Consent to receive marketing messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary. You may opt out of promotional email by using an unsubscribe link and may opt out of marketing text messages by replying STOP. Transactional, safety, account, or service-related messages may still be sent where permitted.

9. Third-Party Links, Operators, and Services

The Website and Services may reference, embed, link to, or coordinate services furnished by independent third parties. Those third parties may collect information directly from you and apply their own privacy policies. ILANDMIAMI does not control and is not responsible for the privacy, security, content, availability, or conduct of third-party websites, operators, platforms, or services.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, misuse, loss, or disclosure. Safeguards may include access controls, vendor management, secure hosting, encryption where appropriate, monitoring, and data-minimization practices.

No method of transmission, storage, or security is completely infallible. You acknowledge that you provide and transmit information at your own risk.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling Services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting tax, accounting, safety, insurance, and legal obligations, and preserving legitimate business records. Retention periods vary based on the type of information, relationship, and applicable requirements.

12. Privacy Rights and Choices

Depending on where you reside, you may have rights to request access to personal information; correction of inaccurate information; deletion; portability; restriction or objection to processing; withdrawal of consent; and opt-out from certain targeted advertising, sharing, or profiling activities. These rights may be subject to exceptions and verification requirements.

To submit a request, email [email protected] with the subject line “Privacy Request.” Describe the right you wish to exercise and provide sufficient information to verify your identity and locate relevant records. We may deny or limit requests where permitted by law and will explain the basis when required.

Authorized Agents

Where permitted, an authorized agent may submit a request for you. We may require proof of authorization and direct identity verification.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has submitted personal information, contact us so we can review and take appropriate action.

Some experiences may have age restrictions imposed by law, venues, operators, insurance providers, or safety policies. A parent or legal guardian is responsible for providing information for minors where participation is permitted.

14. International Users

ILANDMIAMI operates from the United States. If you access the Website or Services from another country, your information may be transferred to, processed in, and stored in the United States or other jurisdictions where our providers or partners operate. Privacy protections in those jurisdictions may differ from those in your location.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect operational, legal, technological, or business changes. The “Last Updated” date identifies the latest revision. Material changes may be communicated through the Website or other reasonable means. Continued use of the Website or Services after an update constitutes acknowledgment of the revised Policy to the extent permitted by law.

16. Contact Information