Terms & Conditions

1. Acceptance of These Terms

These Terms and Conditions (“Terms”) govern your access to and use of www.ilandmiami.com, related webpages, forms, communications, marketing channels, and any concierge, referral, coordination, booking-assistance, promotional, or lifestyle services offered under the ILANDMIAMI name (collectively, the “Services”).

By accessing the Website, submitting an inquiry, requesting a quote, making a payment, confirming a reservation, or using any Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Website or Services.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering a binding agreement to purchase or contract for Services. If you act for a company, group, guest, client, or other person, you represent that you have authority to bind that party and accept responsibility for all travelers, passengers, invitees, and participants included in the request.

Age, identification, licensing, credit-card, security, deposit, and eligibility requirements may vary by operator, venue, vessel, aircraft, vehicle, jurisdiction, or experience.

3. ILANDMIAMI’s Role

ILANDMIAMI may act as a concierge, coordinator, marketer, referral source, booking facilitator, or intermediary. Unless expressly stated in a written agreement, ILANDMIAMI does not own, operate, maintain, control, captain, pilot, drive, insure, or directly provide third-party aircraft, vessels, vehicles, properties, venues, restaurants, security services, entertainment, or other experiences.

Independent operators retain responsibility for their personnel, equipment, licenses, permits, insurance, safety procedures, operational decisions, availability, and legal compliance. A quote or itinerary may include services supplied by one or more independent providers.

4. Inquiries, Quotes, and Availability

Website content, social-media content, photographs, videos, sample itineraries, prices, specifications, and descriptions are provided for general informational and promotional purposes. They do not guarantee availability, final pricing, exact amenities, performance, capacity, condition, route, timing, or suitability.

Quotes are estimates unless expressly identified as final and may change due to availability, fuel, taxes, gratuities, repositioning, dockage, landing fees, crew, insurance, timing, route, weather, guest count, upgrades, operator requirements, or other factors. A Service is not confirmed until all required agreements, payments, deposits, identification, and approvals have been received and ILANDMIAMI or the applicable provider has issued written confirmation.

5. Payments, Deposits, Fees, and Taxes

You agree to pay all charges disclosed in the applicable quote, invoice, checkout page, operator agreement, or confirmation. Charges may include base pricing, taxes, processing fees, gratuities, fuel, overtime, cleaning, catering, security deposits, damage deposits, crew fees, dockage, landing fees, transportation, repositioning, and incidentals.

Unless otherwise stated, deposits and processing fees may be nonrefundable. You authorize ILANDMIAMI and its payment providers to charge the approved payment method for confirmed amounts, approved changes, damages, penalties, overtime, or other amounts permitted by the governing agreement.

Chargebacks filed without first allowing a reasonable opportunity to address a good-faith dispute may constitute a breach of these Terms. This provision does not limit lawful billing-dispute rights.

6. Cancellations, Changes, Refunds, and No-Shows

Cancellation, rescheduling, weather, refund, and no-show rules vary by provider and Service. The rules stated in your quote, invoice, confirmation, or operator agreement control. Unless a written policy expressly provides otherwise, cancellations and no-shows may result in forfeiture of some or all amounts paid.

Requested changes are subject to availability and may require additional payment. Providers may substitute comparable equipment or modify routes, departure points, timing, amenities, or itineraries for operational, safety, legal, or weather reasons.

7. Guest Conduct and Responsibilities

You and your guests must follow all laws, crew or staff instructions, venue rules, safety procedures, capacity limits, identification requirements, and operator policies. Prohibited conduct includes harassment, threats, violence, unsafe behavior, illegal drug use, unlawful possession of weapons, interference with operations, excessive intoxication, property damage, and conduct that creates risk or disruption.

Service may be refused or terminated without refund when reasonably necessary for safety, legality, security, or protection of people or property. You are responsible for your guests and for damage, excessive cleaning, fines, penalties, or losses caused by you or your party.

8. Assumption of Risk

Travel, water activities, boating, aviation, transportation, nightlife, events, physical activities, and luxury experiences involve inherent and unforeseen risks, including injury, illness, delay, property loss, weather, mechanical issues, third-party conduct, and changing conditions.

To the fullest extent permitted by law, you voluntarily assume risks ordinarily associated with the selected activity and agree to use reasonable judgment, disclose material safety concerns, and comply with provider instructions. Nothing in these Terms waives rights that cannot lawfully be waived.

9. Third-Party Terms and Providers

Third-party providers may require separate contracts, waivers, releases, manifests, identification, security checks, insurance terms, or rules. Those documents are between you and the provider and may contain additional limitations, forum-selection clauses, cancellation rules, and liability provisions.

ILANDMIAMI is not responsible for independent acts, omissions, statements, availability, pricing changes, insolvency, negligence, delays, cancellations, or service quality of third parties, except to the extent liability cannot be excluded under applicable law.

10. Intellectual Property

The Website and its text, design, layout, branding, logos, graphics, photographs, videos, compilations, and other content are owned by or licensed to ILANDMIAMI and are protected by intellectual-property laws. You may use the Website only for personal, noncommercial evaluation of Services.

You may not copy, reproduce, scrape, republish, sell, distribute, modify, frame, mirror, create derivative works from, or commercially exploit Website content without written permission. Third-party marks remain the property of their respective owners.

11. User Content, Reviews, and Media

If you submit reviews, testimonials, photos, videos, comments, tags, messages, or other content, you represent that you have the necessary rights and that the content is lawful, accurate, and non-infringing. You grant ILANDMIAMI a nonexclusive, worldwide, royalty-free license to host, reproduce, display, adapt, and use submitted content for operating, improving, and promoting the Services, subject to applicable law and any separate written agreement.

We may remove content that we reasonably believe is unlawful, misleading, infringing, abusive, unsafe, or inconsistent with these Terms.

12. Prohibited Website Use

You may not use the Website to violate law; impersonate another person; submit false booking or payment information; introduce malware; probe or bypass security; overload systems; harvest information; interfere with others; automate access without permission; or use content to create a competing database or service.

13. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. ILANDMIAMI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free of harmful components, or that any third-party service will meet subjective expectations. Images may be illustrative, edited, staged, or representative and may not depict the exact equipment, venue, property, or experience provided.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ILANDMIAMI AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; LOSS OF ENJOYMENT; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, DELAYS, CANCELLATIONS, WEATHER, OPERATOR DECISIONS, OR UNAUTHORIZED ACCESS.

TO THE FULLEST EXTENT PERMITTED BY LAW, ILANDMIAMI’S AGGREGATE LIABILITY ARISING FROM A PARTICULAR SERVICE OR CLAIM WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO ILANDMIAMI FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME PROVISIONS MAY NOT APPLY.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless ILANDMIAMI and its owners, personnel, affiliates, and agents from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from your breach of these Terms, unlawful conduct, guest conduct, misuse of the Website, infringement of another’s rights, or damage caused by you or your party.

16. Force Majeure

ILANDMIAMI is not liable for delay, modification, or nonperformance caused by circumstances beyond reasonable control, including severe weather, hurricanes, flooding, fire, natural disaster, epidemic, governmental order, war, terrorism, civil unrest, labor dispute, transportation disruption, mechanical failure, utility or network outage, port or airport restriction, or supplier failure.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Before filing a formal claim, the parties agree to attempt in good faith to resolve the dispute by written notice and reasonable informal discussion.

Unless prohibited by law or superseded by a signed agreement, any legal action relating to these Terms or the Services must be brought in a state or federal court located in Miami-Dade County, Florida, and each party consents to personal jurisdiction and venue there.

18. Electronic Communications and Signatures

You consent to receive agreements, notices, confirmations, disclosures, and records electronically. Electronic acceptance, typed names, checked boxes, digital signatures, email approvals, and payment authorizations may have the same effect as handwritten signatures where permitted by law.

19. Changes, Suspension, and Termination

We may update the Website, Services, and these Terms at any time. The “Last Updated” date identifies the latest revision. We may suspend or terminate access for breach, misuse, fraud, safety concerns, legal requirements, or operational reasons. Provisions that by nature should survive termination will remain in effect.

20. Miscellaneous

These Terms, the Privacy Policy, applicable quotes, invoices, confirmations, and signed provider documents form the agreement governing the relevant transaction. If a provision is unenforceable, it will be limited or severed while the remainder remains effective. Failure to enforce a provision is not a waiver. You may not assign your rights without written consent; ILANDMIAMI may assign its rights in connection with a business transfer or reorganization.

21. Contact Information